# Everything you need for better incident response From on-call rotations to incident response to the final postmortem, Incident/Ops captures what matters and helps your team learn from every incident. ### Simple Slack Commands Start, update, and resolve incidents with intuitive slash commands. No training required—your team can start using IncidentOps in seconds. - /incident start \[sev\] - Begin tracking - /incident severity - Change severity - /incident status - Log updates - /incident resolve - Close incident ### Automatic Timeline Capture Every update is timestamped and organized automatically. Never miss a detail during the chaos of an incident. - Precise timestamps for all events - Automatic duration tracking - Chronological event ordering - No manual note-taking needed ### AI-Powered Postmortems Generate comprehensive postmortems with root cause analysis, action items, and lessons learned—all with a single command. - Intelligent root cause analysis - Automatic action item suggestions - Lessons learned extraction - Blameless language by default ### System of Record All incidents are persisted and searchable. Build institutional knowledge over time and never lose incident context. - Searchable incident database - Full timeline preservation - Historical trend analysis - Knowledge base building ### Export to Markdown Share postmortems in your wiki, docs, or anywhere else. One-click export to Markdown format. - Clean Markdown formatting - Compatible with any wiki - Copy-paste ready - Preserves all incident data ### Channel-Based History View past incidents by channel. Spot patterns and recurring issues across your infrastructure. - Per-channel incident views - Pattern recognition - Recurring issue detection - Team-specific insights ### Severity Tracking Set severity levels when starting incidents and adjust them as the situation evolves. Prioritize response based on impact. - /incident start sev2 - Start with severity - /incident severity sev1 - Escalate severity - Supports sev1, sev2, sev3, sev4 - Severity shown in list view ### Incident Analytics Get insights into your incident trends. Track mean time to resolution, incident frequency, and severity breakdown. - /incident analytics - 30-day overview - /incident analytics 7 - Weekly stats - MTTR tracking - Severity breakdown ### Incident List Quickly view recent incidents in your workspace with severity levels and duration at a glance. - /incident list - View recent incidents - Shows severity levels - Displays incident duration - Quick status overview ### Jira Integration Connect your Jira instance and create tickets directly from Slack. Track incidents in your existing project management workflow. - /incident config jira - Configure your Jira - /incident ticket - Create ticket instantly - Links tickets to incidents - Works with any Jira project ### On-Call Management Know who's on-call at a glance. Track rotations, handoffs, and keep your entire team informed—all from Slack. - /oncall - View current on-call - /oncall @user - Set on-call engineer - /oncall history - View rotation history - Automatic team notifications ### Instant Handoffs Transfer on-call responsibility in seconds with a simple command. The whole team is notified automatically. - One-command handoffs - Tracks who made changes - Records shift durations - Full audit trail ### On-Call Notifications Configure channels to receive on-call updates. Never miss a rotation change or handoff. - /oncall channel #channel - Set notifications - Automatic rotation announcements - Keep team informed - Works with any channel ### On-Call Analytics Get insights into your on-call rotations. Track incidents per engineer, rotation frequency, and on-call hours. - /oncall analytics - 30-day overview - /oncall analytics 7 - Weekly stats - Incidents per rotation - Fair workload distribution ### Slack-Native Paging Page engineers via Slack DM with an interactive Acknowledge button. No external tools needed for basic paging. - /page @user - Page specific user - /page oncall - Page on-call engineer - Interactive Acknowledge button - Full acknowledgment tracking ### Auto-Escalation Automatically escalate unacknowledged pages to the next person in your escalation chain after a configurable timeout. - /page config escalation @user1 @user2 - /page config timeout 10 - Checks every 60 seconds - Escalates until acknowledged ### Auto-Page on Incident Automatically page the on-call engineer when incidents of configured severity levels are started. - /page config autopage sev1,sev2 - No manual paging needed - Critical incidents get attention - Works with severity system ### PagerDuty Integration Connect PagerDuty for phone calls and SMS alerts. Acknowledgments sync automatically via webhook. - /page config pagerduty - Phone and SMS alerts - Webhook for ack/resolve sync - Works alongside Slack pages ## Built for the way engineers actually work IncidentOps integrates seamlessly into your existing Slack workflow. No context switching, no separate dashboards, no training required. ### Works in any channel Run incidents in your existing channels or create dedicated incident channels—Incident/Ops adapts to your workflow. ### Familiar interface If your team uses Slack, they already know how to use Incident/Ops. No learning curve, instant productivity. ### Real-time collaboration Multiple team members can contribute to the timeline simultaneously. Everyone stays in sync. ### Incident lifecycle in Slack $/incident startsev2API latency spike → Incident #243 started (SEV2) $/incident statusRestarted service, latency normalizing → Timeline updated (14:45:22) $/incident resolve → Incident #243 resolved (18m) ### On-call management $/oncall → Current on-call: @sarah (since 2h ago) $/oncall@mike → On-call updated to @mike $/oncall history → Last 5 on-call rotations ### Paging & escalation $/page oncallDB is down → Paging @sarah (on-call)... $/page ack → Page acknowledged $/page status → 1 active page (acked), 0 pending ## Ready to improve your incident response? Join engineering teams who trust Incident/Ops to capture, learn, and improve.