Command Reference
Everything you need to manage incidents directly from Slack. All commands start with /incident
Start an Incident
Begin tracking a new incident. Optionally specify a severity level (sev1, sev2, sev3, sev4). This creates a new incident record, timestamps the start, and notifies your team.
/incident start [severity] <title>
Example/incident start sev2 Database connection timeout affecting checkout
- Creates a new incident with a unique ID
- Records the exact start time
- Optionally set severity (sev1-sev4)
- Notifies relevant team members
Change Severity
Change the severity level of the current incident. Use this when the impact changes during an ongoing incident.
/incident severity <level>
Example/incident severity sev1
- Update severity mid-incident
- Supports sev1, sev2, sev3, sev4
- Logs severity change in timeline
- Helps prioritize response efforts
Log a Status Update
Add a timestamped update to the incident timeline. Use this to document what's happening as you investigate and resolve the issue.
/incident status <description>
Example/incident status Identified slow query in orders table
- Adds entry to incident timeline
- Automatically timestamps the update
- Captures who posted the update
- Visible to all team members
Resolve the Incident
Mark the current incident as resolved. This records the end time and calculates the total incident duration.
/incident resolve
Example/incident resolve
- Marks incident as resolved
- Records the resolution time
- Calculates total duration
- Incident remains in history for review
List Incidents
View a list of recent incidents in your workspace. Shows severity level and duration for each incident.
/incident list
Example/incident list
- Shows recent incidents
- Displays severity levels
- Shows incident duration
- Quick overview of incident history
View Analytics
Pro
View incident analytics for your workspace. Defaults to 30 days, or specify a custom number of days (e.g., 7 for weekly stats).
/incident analytics [days]
Example/incident analytics 7
- View incident trends over time
- See mean time to resolution
- Track incidents by severity
- Customizable time range
Generate Postmortem
Pro
Use AI to generate a comprehensive postmortem report from the incident timeline. Includes summary, root cause analysis, timeline, and action items.
/incident postmortem
Example/incident postmortem
- AI analyzes the full timeline
- Generates root cause analysis
- Suggests action items
- Creates blameless, structured report
Configure Jira Integration
Pro
Connect your Jira instance to create tickets directly from Slack. You'll need your Atlassian cloud URL, project key, email, and API token.
/incident config jira <cloud-url> <project-key> <email> <api-token>
Example/incident config jira your-org.atlassian.net PROJECT-KEY your@email.com your-api-token
- Connects to your Jira Cloud instance
- Securely stores your credentials
- One-time setup per workspace
- Works with any Jira project
Create Jira Ticket
Pro
Create a Jira ticket for the current incident. Automatically includes incident details, timeline, and links back to the Slack conversation.
/incident ticket
Example/incident ticket
- Creates ticket in configured project
- Includes incident summary
- Links to Slack conversation
- Returns ticket URL in Slack
Upgrade to Pro
Upgrade your workspace to Pro to unlock AI-powered postmortems, Jira integration, Markdown export, and more.
/incident upgrade
Example/incident upgrade
- View current plan status
- Access upgrade options
- Unlock Pro features instantly
- Manage your subscription
Quick Reference
Copy and paste these commands to get started.
/incident start [severity] <title>/incident severity <level>/incident status <description>/incident resolve/incident list/incident analytics [days]/incident postmortem/incident config jira <cloud-url> <project-key> <email> <api-token>/incident ticket/incident upgrade
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