# Sub-processors

Last updated: December 28, 2024

## Overview

IncidentOps uses the following sub-processors to provide our incident management service. Sub-processors are third-party service providers that process data on our behalf.

## Core Sub-processors

These sub-processors are integral to delivering the IncidentOps service:

| Sub-processor | Purpose | Location |
| --- | --- | --- |
| Render | Application hosting and PostgreSQL database | United States |
| OpenAI | AI-powered postmortem generation (incident summaries, root cause analysis) | United States |
| LemonSqueezy | Subscription billing and payment processing | United States |

## Optional Integrations

The following third-party services are only used when explicitly configured by the user:

- **Atlassian (Jira)** – Creates incident tickets when users run `/incident ticket`
- **PagerDuty** – Sends page alerts when users configure PagerDuty integration

## Updates to This List

We may update this list of sub-processors from time to time. We will notify customers of any material changes in accordance with our contractual obligations and applicable data protection laws.

## Contact Us

If you have questions about our sub-processors or data processing practices, please contact us at [privacy@incidentops.io](mailto:privacy@incidentops.io).